Retail, Field & Supply Chain Audit Solutions
Powered by an offline-first mobile CAPI platform, cryptographic geospatial mapping, and SKU-level defect tracking, NumeroIQ transforms retail execution, frontline compliance, and warehouse operations into measurable growth engines.
Operational Excellence & Retail Intelligence
Turn Operational Gaps into Revenue Growth
Customer experience is where brand promises are kept or broken. NumeroIQ’s Mystery Auditing Engine moves beyond surface-level reviews to deliver rigorous, standardized evaluations across your entire distribution network, franchise channels, and flagship centers.SKU-Level Availability: Monitor On-Shelf Availability (OSA), Out-of-Stock (OOS) rates, and Days of Inventory across GT and MT outlets.
Key Focus Areas
Service Quality & Protocol Compliance: Assess frontline staff behavior, pitch adherence, greeting protocols, and upsell execution.
Competitor Intelligence & Benchmarking: Benchmark your in-store customer experience, product positioning, and pricing directly against key category rivals.
Omnichannel & Digital Mystery Audits: Track customer journeys across web-to-store pathways, click-and-collect services, mobile app journeys, and call-center interactions.
Compliance & Brand Standards: Identify unauthorized discounts, brand dilution, counterfeit stocking, and regulatory non-compliance.
Core Research & Operational Capabilities
Compliance vs. Non-Compliance Scoring Systems: Custom-weighted scoring models measuring protocol adherence, greeting workflows, upsell attempts, and operational red flags.
Geotagged & Timestamped Photographic Proof: Every mystery audit report is linked to immutable GPS location metadata, timestamped photographic evidence, and audio recordings.
Omnichannel Journey Mapping: Integrated research across physical store visits, click-and-collect pathways, web UX, and telephonic mystery calls.
Competitor Experience Benchmarking: Comparative CX research using standardized mystery rubrics against category leaders.
1. Mystery Audits & Customer Experience Evaluation
Turn Operational Gaps into Revenue Growth
Customer experience is where brand promises are kept or broken. NumeroIQ’s Mystery Auditing Engine moves beyond surface-level reviews to deliver rigorous, standardized evaluations across your entire distribution network, franchise channels, and flagship centers.SKU-Level Availability: Monitor On-Shelf Availability (OSA), Out-of-Stock (OOS) rates, and Days of Inventory across GT and MT outlets.
Key Focus Areas
Service Quality & Protocol Compliance: Assess frontline staff behavior, pitch adherence, greeting protocols, and upsell execution.
Competitor Intelligence & Benchmarking: Benchmark your in-store customer experience, product positioning, and pricing directly against key category rivals.
Omnichannel & Digital Mystery Audits: Track customer journeys across web-to-store pathways, click-and-collect services, mobile app journeys, and call-center interactions.
Compliance & Brand Standards: Identify unauthorized discounts, brand dilution, counterfeit stocking, and regulatory non-compliance.
Core Research & Operational Capabilities
Compliance vs. Non-Compliance Scoring Systems: Custom-weighted scoring models measuring protocol adherence, greeting workflows, upsell attempts, and operational red flags.
Geotagged & Timestamped Photographic Proof: Every mystery audit report is linked to immutable GPS location metadata, timestamped photographic evidence, and audio recordings.
Omnichannel Journey Mapping: Integrated research across physical store visits, click-and-collect pathways, web UX, and telephonic mystery calls.
Competitor Experience Benchmarking: Comparative CX research using standardized mystery rubrics against category leaders.
2. Retail & Trade Audits
Total Visibility Across Modern, Traditional, & E-Commerce Channels
Disruptions at the point of sale cost brands millions in lost demand. NumeroIQ’s Retail & Trade Audit Solutions evaluate retail availability, share of shelf, promoter effectiveness, and promotional execution across thousands of retail touchpoints nationwide.
Key Focus Areas
Numeric & Weighted Distribution: Track exact product availability (On-Shelf Availability / Stock-Outs) across General Trade (GT), Modern Trade (MT), and Chemist outlets.
Share of Shelf & Visual Merchandising (POSM): Measure planogram compliance, share of display, primary/secondary placement accuracy, and marketing collateral deployment.
Price & Promotion Compliance: Monitor maximum retail price (MRP) compliance, promotional scheme execution, and unauthorized price slashing.
Promoter & Third-Party Performance: Audit promoter attendance, product pitch accuracy, stock handling, and sales push efficiency at the counter.
Core Research & Operational Capabilities
SKU-Level Availability & OSD Tracking: Precision monitoring of On-Shelf Availability, Out-of-Stock (OOS) rates, and Days of Inventory across General Trade (GT) and Modern Trade (MT).
Planogram & Display Compliance Scoring: Visual audit of share-of-shelf, primary/secondary placement, POSM deployment, and end-cap compliance backed by shelf imagery.
Price & Promo Variance Audits: Systematic verification of Maximum Retail Price (MRP) adherence, scheme pass-through, and unauthorized trade discounting.
Field Representative & Promoter Audits: Quantitative performance scoring of promoter attendance, product pitch accuracy, and counter-level push.
3. Warehouse, Supply Chain & Logistics Audits
Safeguard Assets, Ensure Compliance, & Eliminate Operational Leakage
A breach in inventory accuracy or facility compliance compromises the entire supply chain. NumeroIQ provides independent, end-to-end Warehouse & Facility Audits designed to enforce process controls, protect asset integrity, and verify vendor SLAs.
Key Focus Areas
Physical Stock Verification & Reconciliation: Comprehensive cycle counts, wall-to-wall physical inventory checks, and reconciliation against ERP/WMS logs.
Standard Operating Procedure (SOP) Compliance: Audit receiving, picking, packing, staging, and dispatching protocols to reduce turnaround times and damage rates.
Facility & Storage Standard Audits: Assess cold chain temperature compliance, hazardous material handling, pest management, security access, and safety/OSHA readiness.
Inbound/Outbound Logistics Verification: Audit third-party logistics (3PL) service levels, vehicle load utilization, sealing protocols, and transport documentation accuracy.
Core Research & Operational Capabilities
Batch-Wise & SKU-Wise Defect Inspection: Deep-dive physical inspection identifying manufacturing defects, seal compromises, label misprints, and packaging damage against target specifications.
SKU Expiry & Shelf-Life Diagnostics: FIFO/FEFO compliance verification, batch aging analysis, and identification of near-expiry inventory at warehouse and distributor levels.
Physical Stock Reconciliation: Wall-to-wall cycle counts, physical vs. WMS/ERP discrepancy mapping, and shrinkage root-cause analysis.
Storage Environment & SOP Audits: Verification of cold chain temperature logs, hazardous material storage protocols, pest control compliance, and safety/OSHA readiness.
NumeroIQ CAPI & Mobile Tech Engine
